1. HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your WatchElse Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

3. HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Georgia Post Limited (Georgia).

5. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within USA should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order

7. WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out

2. HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at info@thewatchelse.com

4. HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

6. HOW DO YOU SHIP MY ORDERS?

All your orders are sent via WatchElse, Georgia Post Limited (United States).

8. Why should I subscribe newsletter?

You will be sent new products and offers in thewatchelse.com

8. WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Stripe payments.